Retail Webinars

FREE webinars to help your retail business

Operational Recovery for Retailers

July 2020

At Retail NZ we know just how hard our members are working to recover from the financial setbacks of the COVID-19 pandemic.

We're on a drive to help retailers take an objective look at their businesses and to focus on areas to streamline operations and make savings without compromising the skills and capacity of their staff or their product offering.

This webinar will start you on an evaluation journey to help you make some forward-thinking changes that will not only fast track recovery in the short term, but also safeguard your operation for the future. Natalie Frauenstein, Retail Operations Specialist will be walking you through:

  • staffing and rostering
  • product considerations
  • supplier relationships
  • selling platforms
  • and ways to increase consumer basket size.

How to Restructure your Retail Business

June 2020

With uncertainty being a very tangible reality for many retailers right now, many business owners find themselves in the difficult position of considering restructures that may lead to redundancies. Restructuring can be challenging for any business owner. This webinar will ensure that retailers are equipped with sound and practical information as they prepare for change. We will cover some of the most common mistakes business owners make so that you can avoid these costly pitfalls.

You'll be given a framework within which you can confidently work to circumvent any procedural missteps which could potentially lead to disputes and grievances. We will also share a tried and trusted step by step process for you to follow to safeguard you in an area that may be unfamiliar territory for you.

How COVID-19 has changed the retail shopper

May 2020

More than ever, succeeding in the retail environment through and post Covid-19 is going to require tenacity and a changed mindset on the part of retailers. Just as the mindset of your customer persona has undoubtedly changed as a result of the economic impact of this global pandemic, it may be time to evaluate how you will adapt your store, your offering and the way you do business.

In this webinar Retail NZ CEO Greg Harford and Natalie Frauenstein the Retail Operations Specialist will be discussing the changed consumer mindset, what is going to be important to consumers going forward and how you as a retailer can adapt your operation to meet these new and ever-changing needs.

Ecommerce for Retail: Navigation

May 2020

What makes an attractive website? Emotive, immediate, and highly visual, any retailer who wants to succeed in today's market will have a strong ecommerce presence. Digital Marketing Executive, Tammy Kuo will show you the fundamentals of creating a clear ecommerce customer experience, which will strengthen your brand, and increase online and in-store sales. You'll learn:

  • Basics and best practice for your website.
  • Principles for mobile optimisation.
  • Successful web conventions for ecommerce.
  • Introduction to content marketing.

Operating in Covid Alert Level 2 and beyond

May 2020

As we move to Alert Level 2, Retail NZ CEO Greg Harford will show you the 5 key actions business owners need to implement, with Natalie Frauenstein, our Retail Operations Specialist. They'll also discuss tips and ideas for your business. You'll learn how to:

  1. Manage your team and keep your people safe.
  2. Organise systems to ensure physical distancing.
  3. Maintain personal hygiene, and how to handle cash.
  4. Carry out safe cleaning protocols for your store.
  5. Support contact tracing.

How to Thrive in Retail During the Pandemic

April 2020

Join us for this recorded webinar were we'd like to help you put things in perspective, take a step back and reassess the future of your retail operation. We'll give you the tools to help you to reset and refocus, and to take an objective look at how you can do things differently to bring a little more certainly and assurance back into your world. We'll provide a framework through which to view and audit your business and help you design a workable short-term strategy to propel your business forward successfully.

Getting Retail Ready for Level 2

April 2020

Chris Quin is the Chief Executive Officer of Foodstuffs North Island, and will be joining us for a FREE webinar to discuss the key learnings from operating during the lockdown. We will be discussing customer behaviour, new practices implemented as a result of COVID-19, health and safety, and new technologies.

Getting Started with Shopify

April 2020

Shopify have recorded a complimentary "Getting Started with Shopify" webinar to help Retail NZ members understand what's needed to get up and running with an eCommerce store.

Coronavirus & Your Business

March 2020

Do you know how to prepare your business for the potential impacts of the Coronavirus? Our Retail Operations Specialist Natalie Frauenstein and our Business Advisor Ashleigh Waterman show you how to best manage your team during this time.

Employment Law Changes

March 2019

There are big changes coming in employment law that may affect your business. Our Business Advisor Olly Boyd details the employment law changes in 2019.

Guide to Plastic Bag Ban

June 2018

What are your options, following the single-use plastic bag ban? Our Policy Advisor Emily Duncan details how you can comply with the new laws.

Grow your Business with Alipay

October 2018

Find out how Alipay can grow your business. In collaboration with our great friends at Eftpos NZ.

If you have any questions about the webinars we have on offer, please get in touch on 0800 472 472 (Australia free phone 1800 128 086) or email

Updated 7th July 2020.