Coronavirus

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Here's what you need to know



The information on this webpage reflects the best information we have in a rapidly changing situation, we will continue to update it as we get more information (last updated 9 October, 9am).


New Zealand = LEVEL 1
Who can open?

No restrictions.

Can employees come to work?

Yes.

Contact tracing

You must display an official QR code.

Social distancing

No formal requirements.

Face Masks

No formal requirements.

Social groups and public venues

No limit.

Public health requirements

No formal requirements, but we recommend that you encourage:

  • frequent handwashing,
  • use of hand sanitiser,
  • regular cleaning and disinfecting of surfaces,
  • ask people with cold or flu like symptoms to stay away from your premises.

If you need advice, please get in touch with our Advice Service on 0800 472 472 (1800 128 086 from Australia) or email us on advice@retail.kiwi.

Find the latest Government information about COVID-19 here.


Frequently asked questions


Under the Health & Safety Work Act 2015 you are required to provide your employees, contractors and customers with the highest level of protection from workplace health and safety risks, so far as reasonably practicable. This included following all public health guidelines.

The latest guidance from Worksafe on meeting the Health and Safety requirements for Level 2 is and 3 is available here.

Most businesses will have developed a COVID-19 safety plan when we moved out of lockdown in May, and though not mandatory, it is a good idea to have another look at this document and update it if required. A plan template is available to download here.

If a staff member does not want to come into work because of Coronavirus have a discussion with them around the current situation, what you are doing to protect your staff, the current Ministry of Health recommendations, and whether you require them to work. You may be able to reach an agreement. If you need help, get in touch with our Advice Service on 0800 472 472 or email advice@retail.kiwi.

The Leave Support Scheme is available for employers to pay their employees who can't work under the following circumstances:

  • They are at higher risk if they get COVID-19, and Ministry of Health guidelines recommend they stay at home while public health restrictions are in place
  • They have come into contact with someone who has COVID-19 and must self-isolate for 14 days (as required by Ministry of Health guidelines)
  • They have tested positive for COVID-19 and are required to remain off work until they've been cleared by a health professional to be released from self-isolation, or
  • They have household members who are at higher risk if they get COVID-19 and the Ministry of Health recommends the employee also remains at home to reduce the risk to them.

To be eligible your business must have either:

  • experienced a minimum 30 per cent decline in actual or predicted revenue over the period of a month when compared to the same month last year, or a reasonably equivalent month for a business operating less than a year, and that revenue loss is attributable to the COVID-19 outbreak; or
  • had your ability to support your employee due to the COVID-19 public health restrictions negatively impacted.

Support is available for 14 days, and if the leave is required for longer you must re-apply every 14 days.

If your employee is accessing COVID-19 Leave Support Scheme, you are not required to use their leave entitlements to top up their income. However, you are able to offer and negotiate with your employee if they would like to use any form of paid leave.

Example: Your employee earns $1,000 a week before tax and is required to self-isolate. They are entitled to $585 a week from the Government's leave payments. They ask you to use annual leave they have accrued to make up the other $415 in order to receive an income consistent to what they would receive if they were working their normal hours.

If you need to cut hours or reduce staff numbers, it's critical that you're following a proper process and staying on the right side of the law. Get in touch with our Advice Service on 0800 472 472 or email advice@retail.kiwi.

Westpac's Chief Economist is releasing weekly commentary briefings each Friday - take a look.

We are also keeping track of how retail businesses are faring in our regular Retail Radar reports.

The Commerce Commission has released some guidance for businesses which have had to cancel services and events.

Yes, you can see the WorkSafe approved guidance here.


We're here to help you - so ask us first

Please contact our Advice Service should you require any assistance. You can ring us on 0800 472 472 (1800 128 086 from Australia) or send us an email on advice@retail.kiwi.




Updated on 9th October 2020.