Feedback technology for customer-centric retailers.
As retailers, you know how important your customers are to your organisation. But are you truly putting their voice at the heart of your business?
Customer Radar were the pioneers of customer feedback technology back in 2008 with the launch of Net Promoter Score (NPS) via mobile devices. We’ve since become the go-to for many of New Zealand’s biggest customer-centric retailers.
Born from a realisation that businesses were making decisions without any idea what customers think, Customer Radar’s customer experience monitoring platform provides an innovative way to get instant, actionable, validated feedback from real customers – and use that feedback to fuel improvements.
To help you become truly customer-centric, we’re offering Retail NZ members an exclusive 20% off your monthly license fee.
Have a chat with the Customer Radar team to find out more on 0800 200 245.
So how does it work?
- ASK: Make it easy for your customers to give feedback – Customer Radar can be delivered on the platform that best suits them, including email, text, online, and even printed on receipts.
- ACT: Review and analyse responses the moment you receive them on your live dashboard to create a direct connection from customer feedback to the way you operate day-to-day.
- IMPROVE: Test, measure and inform your overall business strategy with actionable, up-to-date customer insights. Benchmarking data will also show you how you compare with other retailers.
Through Customer Radar, you’ll tap into flexible, scalable, easy-to-use software that lets you put the voice of the customer at the heart of your business. Want to see how the power of direct feedback can help your business?