Frequently Asked Questions

Got questions about Retail:Tech 2023?
You’ve come to the right place!

To make it easy for you, we’ve compiled a list of frequently asked questions.

On the big day

Retail:Tech 2023 will be held at The Grand, Level 7 of SkyCity in Auckland. More details can be found here.

We’ve made a list of different ways to can get to SkyCity, check the Event info page for more information.

You will be able to have your parking validated for the duration of the event. Please see the Event info page to see how.

Doors open at 8.30am and we will start the day with welcome refreshments. The event officially kicks off at 9am and finishes at 6.45pm. Learn more about the event details here.

Please go to Level 7 of The Grand by SkyCity. There will be someone there who will direct you to have your ticket scanned and receive your name tag.

Tickets can easily be transferred to a friend or colleague. Please email us at [email protected] and we will help sort this for you.

Things change, we totally understand. If you need to swap out who is currently attending the event, please email us at [email protected] and we are happy to help.

Share your experience and thoughts using: #RetailTech2023

We will use Slido throughout the day to ensure you can engage with speakers. You will be able to ask questions, answer polls and type in word clouds. To get set up, go to​ and enter in the code #1858721

We’re excited to announce that tickets to Retail:Tech 2023 SOLD OUT! But, you’re in luck…!

We will be recording the event and a video will be available for purchase. If you would like to go on the waitlist to find out when these are ready, please email [email protected].

In the lead-up to Retail:Tech

Yes! There are 50 tickets available at the early bird rate. Make sure to jump in and get them before they’re gone, as this offer ends on Tuesday 28 February. The early bird rate gives you $70 off the standard rate.

Retail NZ members will be able to purchase tickets with a special code to receive $50 off the standard rate. The member code doesn’t apply to early bird tickets. If you need a reminder of the discount code, please email us at [email protected].

Learn more about the ticket options here.

You’ll find the agenda under the ‘Agenda’ tab on this site. The agenda is subject to change.

Absolutely! Make sure to let us know your requirements when you purchase your ticket via this link. We will then communicate with you directly if we need to give you further information to ensure you have an enjoyable experience.

Ahh the beauty of technology! You will receive an email with your ticket details. You’ll be able to save your ticket to your Google or Apple wallet on your smartphone. When you arrive we will scan your ticket via your phone. You don’t need to print your ticket out.

No. The ticket price is inclusive. There are no discounts if you cannot attend the tour or networking segment.

Please search for your Humanitix registration that will be in your email inbox.

Changes to your registration need to be completed by Retail NZ. Please email [email protected] to do this. Changes will not be available 14 days from the start of the event.

Before requesting a refund, do speak to us as you may be able to gift your ticket to someone else. Refund requests must be made in writing by the 17th of April 2023. Refunds will not be processed after this date. You’ll also find the terms and conditions on the ticketing page of Humanitix.

We hope it isn’t but, if it is cancelled (ie. not turned into a virtual event) then you’ll be refunded. You will not need to contact us as we will process all refunds.

We recommend the SkyCity hotel or The Grand. Please contact them directly when booking and mention ‘Retail:Tech’. There are many hotels in central Auckland though that you can choose from.

A great question! If you don’t have details yet, please put in yours. You’ll then receive all tickets via email. We will contact you closer to the time to make sure we have the names of the attendees.

Still got questions? We have answers!

If you have any questions, big or small, please feel free to contact us at [email protected].


Would you like one of our team to give you a call? Let us know and we will get back to you.