With changes underway in New Zealand courier and delivery services, retailers need to ensure they can rely on their couriers at this busy time of year. Read our update and advice on how this may impact retailers and upcoming deliveries.

Disruptions to courier and delivery services can have significant negative impact on brand reputation, especially over the critical Christmas trading period. Late deliveries and unhappy customers can lead to lost sales and damage the trust built with clients.

With the recent NZ Post and PBT Couriers merger in its initial integration phase, there may be delays and challenges over this period of adjustment. Retail NZ understands the critical role reliable courier services play in retailer/e-tailer success.

Retail NZ urges all members to be proactive

• Contingency Plans: Develop contingency plans to minimise the impact of potential delays or service disruptions during the ongoing integration.
• Explore Alternatives: Explore options that best suit your business needs.
• Stay Informed: Retail NZ will continue to provide updates and advocate for your interests as the situation with NZ Post and PBT unfolds.

How we can help you navigate this situation?

• Retail NZ has an established partnership with New Zealand Couriers. If it is right for you, we can connect you to a New Zealand Couriers representative to provide beneficial member pricing and ensure your business continues to operate smoothly.

Together, we can ensure your deliveries reach your customers on time, every time.