Our Partners

Westpac

Westpac offers relief options to customers affected by flooding

Westpac NZ is offering financial support to their personal and business customers affected by flooding in the Auckland region and Upper North Island.

The relief package features a range of possible support options:

  • Suspension of principal payments for up to three months on home loans and business loans;
  • Deferred payment on business credit cards for up to three months;
  • A temporary overdraft facility for business customers.

Consumer customers requiring access to term deposit funds should also contact the bank.

Anyone who needs assistance should call our Contact Centre on 0800 400 600.

Customers with Westpac home or contents insurance can make a claim at our underwriters here.

Access Westpac banking benefits.

Westpac has a long partnership with Retail NZ to support the financial wellbeing of New Zealand’s retail industry and provides our members with a range of benefits including:

  • fast, convenient service via a dedicated Association Member Desk for your personal banking requirements – find out more here
  • preferential Merchant Service Fees* 
  • competitive rates for standard home lending
  • access to Westpac’s Managing your Money programme to grow your financial wellbeing – learn more here

Together with Retail NZ, Westpac can help save you time and money by improving your financial wellbeing.

Find out more about Westpac and their special benefits for Retail NZ members:

For more information on how Westpac’s Industry Specialist can help you, visit here.


Merchant Service Fees for processing card transactions

Westpac offers negotiated pricing for processing card transactions, to Retail NZ members called Interchange Plus. 

Interchange Plus means that you’ll be charged two rates for each transaction:

  • A variable rate for the interchange fee that is set by the card schemes; and
  • A separate combined fixed rate for all other scheme, switch and acquirer (Westpac) fees – this is the rate negotiated for Retail NZ members.

New customers require a Westpac settlement account to receive the negotiated Merchant Service Fee, due to Anti-money laundering (AML) requirements. 

More information on interchange fees can be found here.

Keep your business safe with Westpac

Westpac’s Merchant Risk Hub is designed to help businesses manage risks and meet compliance obligations when accepting card payments.

The hub provides best practice resources, tips and articles on:

  • Protecting your payment channels (in-store, online and over the phone)
  • Understanding your merchant responsibilities
  • Complying with card scheme rules
  • Reducing the risk of fraudsters gaining access to your payment environment and committing card fraud
  • Helping prevent payment disputes
  • Payment industry changes.

If you’d like more advice on retail crime, our Retail Crime Hub has a full suite of resources available to support you and your business.


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