Membership FAQs

About Retail NZ

Do you have questions about your Retail NZ membership?

We’ve compiled a list of frequently asked questions. If you can’t find the answer to your question, please get in touch by emailing [email protected] or give us a call on 0800 472 472 (1800 128 086 from Australia) and we’ll help you out.

Website login

I’m a member of Retail NZ. How do I login to my membership portal?

Please click here, enter your email address (this is your username), and a link will be emailed to you. From there you can create a new password, and login. If you have any questions about logging in, please feel free to email [email protected].


How much does it cost to become a Retail NZ member?

Our membership subs are based on number of stores and turnover and start from as little as $40 (+GST) per month. Click here for more details.

How do I find out about, and apply for, member benefits?

You can take a look at all the benefits of a Retail NZ membership here, or give us a call on 0800 472 472 (1800 128 086 from Australia) if you have any questions.

Where can I find the constitution of Retail NZ?

Retail NZ is an incorporated society, and you can read its rules here.

Advice Service

How do I contact a Business Advisor and how much does it cost?

You can call our Advice Service on 0800 472 472 (1800 128 086 from Australia) or email them at [email protected]. Retail NZ members are entitled to FREE advice on employment, consumer and other business related issues. If the advisors can’t assist you personally they’ll offer suggestions about the best source of advice.

How often can I call Retail NZ’s Advice Service?

Retail NZ members get UNLIMITED calls.

Can I get a copy of an employment agreement for my business?

Yes, members can access Retail NZ’s Guide to Employment Agreements and a copy of our standard employment agreement in our Resource Library. The Business Advisors can send you copies of those documents on request and can also provide a range of other documents for special situations such as casual work, parental leave cover, etc.

Can the Business Advisors review draft employment related documents that we write?

Yes they can. To access this service simply call them on 0800 472 472 (1800 128 086 from Australia) or email your document to [email protected]. Documents can include individual employment agreements, formal employment related letters, personal grievance response documents, or other documents as required. Most of this work is done free of charge although some charges may apply for larger jobs.

Can the Business Advisors provide employment advice around me potentially restructuring or selling my business?

Yes they can. Our Advice Service has great resources for members to guide you through business change, a restructure or if you are selling your business. The Business Advisors can talk you through the process you need to follow and provide assistance with any documentation you need to put together.

Can the Business Advisors provide support when I get a personal grievance from an employee?

Yes they can. Personal grievances can be stressful and messy and there are important procedural steps you need to follow if you are advised of a grievance. Our Business Advisors can assist to get you on the right track – they have extensive experience dealing with employment issues and can help you to review your situation and provide advice on what is required and where to next.

Will Retail NZ assist me in the disciplinary meetings or if I have to go to Mediation or to the Employment Court?

Our Advisors are based in our Wellington office and only have limited availability to undertake work for members outside the office. They do have a network of experienced practitioners and lawyers who can help you though and most of those provide some concessions on their normal fees for Retail NZ members.

Where can I find Retail NZ on social media?

We’re active on Facebook, Twitter, LinkedIn and Instagram. We’d love to connect with you and your business.

Updated 22 September 2020.

Our Supporters


Would you like one of our team to give you a call? Let us know and we will get back to you.