Retail crime presents an increasing health and safety risk to employees and customers and to the financial sustainability of retail businesses. The $2.6 billion annual cost of retail crime flows through from retailers to customers to the New Zealand economy.
Aggression, violence, and other retail crime is getting worse. Criminals are becoming increasingly organised and brazen, putting retail employees and customers at risk.
Our goal is to reduce retail crime, by working in partnership with our members, the New Zealand Police, and other organisations with an interest in crime prevention; and for there to be real consequences for those involved in retail crime.
In general, our advice for retailers is to:
Review your security
Have you got cameras, physical barriers and clear lines of sight to the street?
Train your team
Train your team. Make sure everyone knows what to do in the event of a robbery.
Communicate with other retailers and the Police. Know what’s going on around you.
Retail NZ has a range of resources available
Take a look at our advice, guides, webinars, e-learning and supplier recommendations to support retailers dealing with retail crime:
Resources by Retail NZ
Retail Crime Report 2023
Retail NZ has prepared a report presenting the results of the Retail Crime Survey 2023, six years since the last survey in 2017.
Retail crime presents an increasing health and safety risk to employees and customers and to the financial sustainability of retail businesses. The $2.6 billion cost of retail crime flows through from retailers to customers to the New Zealand economy.
We have also released a Position Statement on Crime based on the report, outlining the key problems, what the impact is and solutions.
How to mitigate retail crime in
Retail NZ has prepared a comprehensive guide for preventing and managing the risks of crime.
This guide it is intended to be a ‘one-stop shop’ that contains everything a retailer needs to know about retail crime. The advice is generic and intended to be tailored to the needs of an individual business. Crime prevention will be different for each store depending on its size, the products being sold and its location.
It’s FREE for Retail NZ members (or $95+GST for non-members). Get your copy from our Resource Library today!
Podcast: Business risk and resilience in Cybersecurity
Did you know that retail is one of the largest targets for cybersecurity?
Listen in as Kendra Ross, Cybersecurity Business Leader and Carolyn Young, Chief Executive, Retail NZ, as they explore the world of cybersecurity.
They delve into why cybersecurity should matter to retailers and what you need to know about business risk and resilience. Make sure you tune in, to gain in-depth insights by an IFSEC Global Top 20 Cybersecurity Influencer.
Security and loss prevention in store
We’ve created a basic checklist for you to prepare your business.
This audit will help you easily identify problem areas when it comes to retail crime, loss prevention and security.
This security audit begins outside the store and then through the building looking at areas such as POS area, product security, staff-only areas, access control, cash control, staff safety and emergency planning. We have also made a list of types of crime and how to prevent it.
Shop Nice is a public awareness campaign launched by Retail NZ to support retail workers in light of increasing levels of abuse, aggression and violence from the New Zealand public.
The campaign aims to raise awareness of the impact abuse and violence are having on retail workers. It emphasises that retail workers are people too, and just like the rest of New Zealand, the past few years have been tough.
Let’s cover New Zealand with the Shop Nice message.
Resources in conjunction
Keep your business safe with Westpac
Westpac’s Merchant Risk Hub is designed to help businesses manage risks and meet compliance obligations when accepting card payments. The hub provides best practice resources, tips and articles on:
– Protecting your payment channels (in-store, online and over the phone)
– understanding your merchant responsibilities
– Complying with card scheme rules
– Reducing the risk of fraudsters gaining access to your payment environment and committing card fraud
– Helping prevent payment disputes
– Payment industry changes.
RISQ online training
RISQ New Zealand helps businesses protect their people, assets and information as well as their reputation. RISQ have teamed up with Retail NZ to provide a solution that is both affordable and accessible to help keep retail staff safe.
There are two online programmes on offer, that empower all staff to manage high level conflict situations safely, whilst also seeking to ensure the safety of others:
1. Personal Safety and Conflict Management Training
2. Robbery Prevention and Safety Skills Training
Check out these online training resources today!
Free Webinar: Crime prevention support for small businesses with NZ Police
Watch our webinar with NZ Police on ways to prevent crime. Containing practical steps and advice for you to implement crime prevention strategies, this webinar is aimed to support you and your team to be safe, and have the tools required.
The webinar includes a Q&A session in the end, where NZ Police shares key tips on retail crime queries from the attendees.
Free Session: Personal Safety and Conflict Management Training
Watch the recording with our Chief Executive and Bruce Couper from RISQ, where Bruce provides an in-depth training session on personal safety and conflict management.
This session is aimed to provide you with the confidence and competence to manage personal safety and conflict situations in a way that optimises your own safety and that of others around you.
Member Briefing: Update with NZ Police Retail Crime Investigation Unit
Retail NZ arranged for a special member briefing from the Police on Thursday 28 September at 8am, after a few new Retail Crime incidents in the country.
Matt Tierney, the head of the NZ Police Retail Crime Investigation Unit, gave us an update on what is happening, what progress has been made, and answering questions by the attendees.
We have created a range of security signage you can print out and put up in your store. They are FREE for Retail NZ members – make sure you are logged in to access this free poster. Let us know if you need help logging in.
See more advice and other information here:
- Read our 2023 Retail Crime Report
- Read our 2017 Retail Crime Report
- Read our 2016 Policy Paper
- Security and loss prevention tips
- Can I name and shame people who steal stuff from my shop?
- Shoplifting and crime – how you can help.
If you have any questions about managing retail crime, please get in touch with our Advice Service at [email protected] or phone 0800 472 472 (1800 128 086 from Australia).