Advice

COVID-19

The information on this page is constantly updated as the situation evolves and was last updated at 4.30pm on 10 January 2022.

Things you need to know


COVID-19 Traffic Light System

The Government has introduced a new “traffic light system” called the COVID Protection Framework that guides the operations of businesses during the COVID-19 Pandemic.

Red StatusNorthland
Orange StatusRest of New Zealand

Key requirements for retail sector

ESSENTIAL RETAILERS
Supermarkets, dairies, pharmacies, service station stations
GENERAL RETAILERS
Clothing, department stores, animal supply, bikes, appliances, electronics, all other retail stores, plus takeaway businesses. 
CLOSE CONTACT & FOOD AND BEVERAGE
Hair, beauty, tattoos, cafés, restaurants.
RedVaccination passes not permitted

Normal trading with restrictions:
  • Scanning/Contact tracing record keeping
  • Masks mandatory for staff and customers
Back office workers are encouraged to work from home, where possible.
Vaccination passes are optional

Normal trading with restrictions:
  • Numbers in-store limited by 1 metre distancing
  • Scanning/Contact tracing record keeping
  • Masks mandatory for staff and customers
Back office workers are encouraged to work from home, where possible.
If vaccination passes are used:
  • Vaccine passes must be sighted for all customers aged over 12, and a “reasonable number” must be scanned
  • Employees must be vaccinated
  • Restrictions if Customers not vaccinated
  • Cafes – limit 100
  • Close contact services can operate
  • Masks mandatory for staff and customers

If vaccination passes are not used:
  • Employees must be vaccinated
  • Cafes – contactless services only
  • Close contact services unable to operate
  • Masks mandatory
  • 1 metre distancing
Back office workers are encouraged to work from home, where possible.
OrangeVaccination passes not permitted

Normal trading with restrictions:
  • Scanning/Contact tracing record keeping.
  • Masks mandatory.
Vaccination passes are optional

Normal trading with restrictions:
  • Numbers in-store limited by 1 metre distancing
  • Scanning/Contact tracing record keeping
  • Masks mandatory
If vaccination passes are used
  • Vaccine passes must be sighted for all customers aged over 12, and a “reasonable number” must be scanned.
  • Masks mandatory

If vaccination passes are not used
  • Cafes – contactless only
  • Close contact services unable to operate
  • Masks mandatory
  • 1 metre distancing
GreenVaccination passes not permitted
  • Normal trading with no restrictions
  • Scanning/Contact tracing record keeping
  • Masks optional but encouraged
Vaccination passes are optional
  • Normal trading with no restrictions
  • Scanning/Contact tracing record keeping
  • Masks optional but encouraged
If vaccination passes are used
  • Vaccine passes must be sighted for all customers aged over 12, and a “reasonable number” must be scanned
  • Masks optional but encouraged
If vaccination passes are not used
  • Limit of 100 people in food and beverage business
  • Masks mandatory
  • 1 metre distancing

For the full details of the COVID Protection Framework, also known as the traffic light system please click here.


Frequently asked questions

You need to run a process to consult your team members about this before making a decision.  Read more here.

Yes.

Some limited financial support is available. See the details here.

If you need to cut hours or reduce staff numbers, then it’s critical that you’re following a proper process and staying on the right side of the law. For this purpose, you can get in touch with our Advice Service on 0800 472 472 or email [email protected].


Want to stay up to date?  Become a member of Retail NZ to receive direct updates during the current COVID and Delta crisis. Our members receive our direct support and updates during COVID-19 alert level changes and beyond. To discuss membership contact our team now.


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