Retail is a fast-paced and evolving industry.

Professional development courses and e-learning

Learn how to forecast and satisfy your customers ever-changing needs, with our partners’ dynamic courses, webinars and e-learning content, including on-job training.

ieRetail

Get the retail fundamentals right with Retail DNA, our best-practice, online training program.

It is a self-paced course includes 13 downloadable tools, a handy app, multiple videos, and quizzes to check your retail fitness. Also, this is designed for everyone including retail managers, marketers, students and suppliers.

Learn about:
– Key retail metrics, formulas and concepts.
– Margin management and margin retention strategies.
– P&L comprehension and analysis.
– Retail planning and strategising.
– And more!

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RISQ

RISQ New Zealand helps businesses protect their people, assets and information as well as their reputation. RISQ have teamed up with Retail NZ to provide a solution that is both affordable and accessible to help keep retail staff safe.

There are two online programmes on offer, that empower all staff to manage high level conflict situations safely, whilst also seeking to ensure the safety of others.

1. Personal Safety and Conflict Management Training
2. Robbery Prevention and Safety Skills Training

Check out these e-learning resources today!

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ServiceIQ

ServiceIQ is the industry training organisation for retail. Their training programmes give people valuable retail skills and knowledge. So, whether your forte is founding a retail business, or merchandising, or sales, ServiceIQ makes it easy for you to learn. They offer online courses, as well as learning on the job with Apprenticeship Boost.

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Upskill People

Innovators in the global online learning market, Upskill People is helping millions of retailers shine. They offer retail-specific courses like:

– Managing People.
– Sales & Service Essentials.
– Safety, Health & Wellbeing.

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FREE Retail NZ e-learning courses

So, it’s critical to stay at the top of your game. To help with this, we’ve got a range of FREE e-learning resources. These courses are designed to help propel you and your team’s professional development, and help your business succeed.

You can learn how to help support your team’s wellbeing, and how to comply with New Zealand’s employment law, with these FREE e-learning courses. These are designed for managers and owners, and can help you bring out the best in your team!

Helping your employees’ wellbeing during COVID-19

It is a high priority to help employees minimise stress and anxiety caused by COVID-19. This e-learning course helps you raise awareness and understanding and talk about mental wellbeing. Your people work at their optimum when their wellbeing is thriving!

This e-learning course is available in English, te reo Māori, Chinese (Simplified), Chinese (Traditional), Korean and Hindi.

Click below and you will go to a registration page for this free course!

SIGN UP TODAY

Managing business change during COVID-19

If you’re a business owner or manager, this e-learning course can help you manage business change during COVID-19. This course will help to ensure you’re on the right side of NZ employment law, during any business change process. 

This e-learning course is available in English, te reo Māori, Chinese (Simplified), Chinese (Traditional), Korean and Hindi.

Click below and you will go to a registration page for this free course!

SIGN UP TODAY

If you have any questions, please get in touch with our Advice Service at [email protected] or phone 0800 472 472 (1800 128 086 from Australia).