Member Benefits

Advice Service

Save time with Retail NZ’s Advice Service

Retail NZ is here to help. Make the most of your Retail NZ membership with UNLIMITED calls to our Advice Service. Plus, it’s FREE for members!

Our Advice Service exists for retail business owners like you! It’s important to check in to see that you’re on the right track. Our advisers are experienced professionals with a wealth of knowledge, here to help you. From employment advice to consumer guidelines, they can discuss any situation with you, big or small!

We can help you make the most of the wide range of business resources you have at your fingertips. Do you have questions about employment contracts? Want to get catered advice on letters to staff? They can give you one-on-one business consultation.

There’s not much our advisers haven’t come across and there’s no such thing as a silly question. You can call them for business support, on any issue.

We are available for calls weekdays between 9am and 5pm on 0800 472 472 (1800 128 086 from Australia) or email [email protected].

Not a member of the Retail NZ family yet? No worries! Click here to get on board.


Advice on holidays and leave, performance management, discipline, staff, consumer theft and New Zealand’s Consumer Guarantees Act and Fair Trading Act.


Our advisers can talk you through dealing with a specific employment issue. They will also ensure you have all the resources you need to take the next steps.


Help with preparing employment agreements, employee letters, lay-by contracts, credit and sales agreements, business change, consumer issues and other business documentation.


Keep updated with the latest and most relevant retail business advice! From the latest Covid-19 updates, to employment law changes like the sick leave increase, we got you covered.

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Would you like one of our team to give you a call? Let us know and we will get back to you.