Save time with Retail NZ’s Advice Service
Retail NZ is here to help. Make the most of your Retail NZ membership with UNLIMITED calls to our Advice Service. Plus, it’s FREE for members!
Our Advice Service is here to support retail business owners like you by providing practical, general guidance across employment and business matters. It is a useful check‑in point to help you understand your obligations and consider how different situations are commonly approached in practice.
Our advisers are experienced professionals who can help explain employment legislation, regulatory requirements, and industry expectations, and talk through how these may apply to your business. We focus on best‑practice guidance and practical considerations, empowering retailers to confidently navigate complex situations and make effective and compliant business decisions.
We can help you make the most of the wide range of business resources you have at your fingertips. For example, we can talk through employment contracts, outline considerations for staff communications, and suggest approaches to handling workplace issues.
Our advisers have supported a wide range of retail businesses and understand the challenges you face. You are welcome to contact the Advice Service to talk through an issue or ask questions, large or small, so you can make informed decisions that are right for your business.
We are available for calls weekdays between 9am and 5pm on 0800 472 472 (1800 128 086 from Australia) or email [email protected].
Not a member of the Retail NZ family yet? No worries! Click here to get on board.
If you’re not ready to join yet, consider trying our Pay-As-You-Go Advice Service! You can purchase individual Advice Sessions as and when required. If you love the service and decide you’d like unlimited access, we will discount the cost of the session from your annual membership fees.
EMPLOYMENT ISSUES
Advice on holidays and leave entitlements, performance management, investigations and disciplinary, consultation process for restructures and redundancies, and managing complaints and grievances.
BUSINESS COMPLIANCE
Our advisers can talk you through your obligations under the Consumer Guarantees Act, Fair Trading Act, music licensing requirements, health and safety, and other areas to support your business with remaining compliant.
HANDY RESOURCES
Help with preparing employment agreements, employee letters, lay-by contracts, credit and sales agreements, business change, consumer issues and other business documentation with our wide range of templates.
