Expert business & HR advice for New Zealand retail businesses
Retail NZ is here to support every retailer across Aotearoa to help your business thrive.
The Retail NZ Advice Service exists for retail business owners like you. Our advisers are experienced professionals with a wealth of knowledge, here to help you. From employment advice to consumer guidelines, they can provide the guidance to empower you to take decisive action.
Why use the Retail NZ Pay-As-You-Go Advice Service?
Testimonials
“The Advice Service has been incredibly valuable to us. The guidance we’ve received has consistently been clear, practical, and tailored to our needs. What stands out most is the outstanding response time — support is always prompt, which makes a real difference when managing time-sensitive workplace matters. It’s a service we genuinely appreciate as members of Retail NZ. On behalf of the Acquisitions HR team, thank you to Retail NZ for the ongoing support and expertise.”
– Sharon Wilson, Acquisitions
“Retail NZ has been an invaluable support for us in the retail industry. Their guidance and suggestions across a range of employment matters are consistently prompt, clear, and reliable. No question is too big or small—they treat every inquiry with the same level of care and professionalism. Their resource library is excellent, and their team is always approachable, providing timely advice and open communication. The rapport they build with members is outstanding, and their ability to work through complex issues with clarity makes a real difference. Highly recommend Retail NZ for anyone in the retail sector seeking expert support and advice.”
– Jane Read, Mitre 10 MEGA
“I’ve greatly appreciated the advice and assistance we’ve got from Retail NZ over the past year on various human resources matters. There have been several occasions we’ve phoned or emailed when we needed clarification about New Zealand employment law, or simply to double check that we are following ‘best practice’. We’ve found the advisor very prompt and responsive. It’s so helpful to have someone to contact when we have either a quick question or require a more in-depth discussion. The Advice Service has provided sound, matter-of-fact and thorough information and advice.”
– Deborah Lewthwaite, The Fitting Room
* Retail NZ members have the benefit of free and unlimited use of the Advice Service during our hours of operations. If you feel that your business would benefit from having the ongoing support of our expert advice, consider becoming a member! Click here to learn more about our membership, or call our helpful membership team on 0800 472 472 (option 2) or 1 800 128 086 from Australia.
We can provide assistance with…
EMPLOYMENT ISSUES
Advice on holidays and leave entitlements, performance management, investigations and disciplinary, consultation process for restructures and redundancies, and managing complaints and grievances.
BUSINESS COMPLIANCE
Our advisers can talk you through your obligations under the Consumer Guarantees Act, Fair Trading Act, music licensing requirements, health and safety, and other areas to support your business with remaining compliant.
HANDY RESOURCES
Help with preparing employment agreements, employee letters, workplace change process and redundancies, business continuity planning and more with our wide range of templates.
How does it work?
- To book a call with our Advice Service, simply fill out the form below and let us know what you need assistance with.
- Our Business & HR Advisor will assess the level of complexity of your query, and then send you a link to the recommended Advice Session for payment.
- After your payment is confirmed, we will send you a calendar invite based on the availability you’ve provided.
PAYG Advice Service Terms and Conditions
Acceptance of Terms
- By submitting payment for an Advice Session, you agree to be bound by these Terms and Conditions.
- If you do not agree, please do not proceed with the booking.
Service Overview
- We provide HR and business advisory services through scheduled appointments.
- These services are offered based on the information you provide in the initial form submission and during the appointment.
Booking Process
- Upon form submission, your request is reviewed by our HR & Business Adviser.
- If your query is suitable for our services, you will receive an email with a secure payment link within 2 working days (48 hours).
- Upon confirmation of payment, the HR & Business Advisor will send you a calendar invite for your session based on the availability you provided.
- If your query is outside our scope, we may refer you to an external service provider (e.g., legal services).
Payment
- Payment must be made in full via the provided payment link before the scheduled appointment.
- All prices are in New Zealand Dollars (NZD) and do not include GST unless otherwise stated.
- Payment confirms your appointment and secures the time slot.
Cancellation and Refunds
- You may cancel or reschedule your appointment up to 24 hours in advance for a full refund.
- Cancellations made less than 24 hours before the appointment may not be eligible for a refund.
- If we are unable to provide the service after payment, a full refund will be issued.
- Fees that you have paid for Advice Sessions will be deducted or factored into your pricing for a Retail NZ membership, if you decide to join Retail NZ as a member within 30 days of purchasing an Advice Session.
Service Delivery
- Appointments are conducted via phone call during our operating hours, Monday through Friday between 9am and 5pm New Zealand Standard Time.
- If you require accessibility support or accommodations, please notify us so that we can make alternative arrangements.
- The adviser will follow up with a summary email after the session.
- The purchase of a Basic Advice Session or an Enhanced Advice Session entitles you to a 50% discount on one template from Retail NZ, valid for 30 days. If purchasing multiple templates, the discount will be applied to the lowest-priced template.
Limitations of Advice
- Our advisory services are general in nature and do not constitute legal advice.
- Our advice is based on current legislative requirements and industry best practice standards.
Privacy and Confidentiality
- All information shared with us is treated as confidential and used solely for the purpose of providing the service.
- We comply with the New Zealand Privacy Act 2020.
Limitations of Liability
- To the maximum extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of our services.
- Our total liability is limited to the amount paid for the service.
Payment Methods
Retail NZ accept direct debit or credit card payments. If you would like to discuss alternate payment methods, please contact [email protected] or call us on 0800 472 472.
Advice Sessions and Pricing
Many queries can be resolved in under 30 minutes. A Basic Advice Session gives you time to explain your issue to our experienced Business & HR Advisor, receive tailored guidance, and ask follow-up questions. You’ll learn what legislation requires, explore options, assess risks, and may be referred to relevant Retail NZ partner services.
Includes:
- One phone call, up to 30-minutes, with Business & HR Advisor
- One follow-up email from Business & HR Advisor with a summary of the call and links to relevant information, article, or resources
- 50% discount on one template or resource if purchased within 30 days of the session
Cost: $150 + GST
Enhanced Advice Session allows you up to two calls with an experienced Business & HR Advisor, for a total of up to 60 minutes. This package is perfect for businesses who anticipate needing additional guidance or support after their initial session, which could include next steps in a process, unexpected events or pivots within the process, guidance around developing documentation or correspondence, or further discussion or exploration of additional options.
Includes:
- Up to two phone calls, totalling up to 60 minutes, with Business & HR Advisor
- Up to two follow-up emails from Business & HR Advisor (one email after each phone call) with a summary of the call and links to relevant information, article, or resources
- 50% discount on one template or resource if purchased within 30 days of the session
Cost: $250 + GST
If you have purchased a Basic or Enhanced Advice Session already and find that you need an additional, brief session—for example, to follow up after implementing the advice, or if your situation has taken an unexpected turn—the Add-on Advice Session may be the right choice. This package entitles you to an additional, 15-minute phone call with a Business & HR Advisor.
Includes:
- One phone call, up to 15 minutes, with Business & HR Advisor
- One follow-up email from Business & HR Advisor with a summary of the call,and links to relevant information, articles, or resources.
Cost: $50 + GST
