If your employee’s absence has impacted your business and it is no longer feasible to keep their role open, it may be appropriate to consider dismissal for medical incapacity. You can use this letter template to invite them to a meeting to discuss the potential of medical incapacity, and explore any other options. Updated August 2025.

 

Dismissal for medical incapacity can be a complex process, and it is critical to ensure that you follow a fair process to avoid personal grievances for unjustified dismissal. We encourage you to contact the Retail NZ Advice Service to receive guidance and instructions for managing employees with medical issues. Do not hesitate to email us at [email protected] or give our Advice Service a call on 0800 472 472 (or 1800 128 086 from Australia).

 

Retail NZ members: FREE
Non-members: $100.00