Category - Advice

Make the most of your Retail NZ membership with UNLIMITED calls to our Advice Service.

The Retail NZ Advice Service was made for businesses like yours, who need a helping hand now and then or just find it useful check in to see that you’re on the right track. Give us a call on 0800 472 472 (1800 128 086 from Australia) to talk through any issues or email us at [email protected].

 

Not ready to join yet? Try our Pay-As-You-Go Advice Service. You can purchase individual Advice Sessions as and when required. If you love the service and decide you want unlimited access, we will discount your membership fees by the amount paid for your individual Advice Session.


Security and loss prevention

Take your security walk. We’ve created a basic checklist for you to prepare your business. This audit will help you easily identify problem areas when it comes to retail crime, loss prevention and security. This...

Matariki

Matariki is a chance to get together and remember family and friends who have passed, share food and spend time with loved ones.

Lone Workers

Do you have employees who work alone in your store? Find out what you're required to do and how to minimise any risk for your lone worker.

Restricted shop trading days 

Every year there are three and a half days that most stores must close under the Shop Trading Hours Act 1990. Learn more about these days.

2026 Severe Weather Information Hub

2026 Severe Weather Information Hub

Retail NZ is here to support you with recovery following the recent severe weather events. We are monitoring news from local councils across North Island, and posting relevant updates on this page as we get them.

Easter Sunday Trading

Find out if your local council allows your shop to open on Easter Sunday. Easter trading hours depend on your location.

Payments for Public Holidays

How to pay your employees for public holidays  Employees are entitled to 12 public holidays per year. Public holiday pay is calculated differently depending on whether or not the employee works on the public...

Managing 90-day Trials

A 90-day trial can be a great tool to ensure a new employee has the right skills and attitude and is going to be a good fit for your business.

Understanding lower interchange fees

From 1 December 2025, the Commerce Commission’s new Interchange Fee Network Standard comes into effect under the Retail Payment System Act 2022. Here’s what you need to know and how to prepare.

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