Category - Advice

Make the most of your Retail NZ membership with UNLIMITED calls to our Advice Service.

The Retail NZ Advice Service was made for businesses like yours, who need a helping hand now and then or just find it useful check in to see that you’re on the right track.

 

Give us a call on 0800 472 472 (1800 128 086 from Australia) to talk through any issues or email us at [email protected].

 

Not ready to join yet? Try our Pay-As-You-Go Advice Service. You can purchase individual Advice Sessions as and when required. If you love the service and decide you want unlimited access, we will discount your membership fees by the amount paid for your individual Advice Session.


Sick Leave

Know what your employees are entitled to All employees (including part-time and casual employees) are entitled to 10 days’ sick leave per year if: they have six months’ current continuous employment with the same...

person giving gift envelope to another person

Gift Cards and Vouchers

Our guidance around gift cards and vouchers, and what you need to know as a retailer if you accept them in your store.

Paying employees correctly

Paying your team correctly is an essential part of running a retail business. Whether you have two employees or twenty, payroll comes with legal obligations, record‑keeping requirements and deductions you must make each...

Guide to Managing Medical Incapacity

Managing a medical incapacity situation with your employee can feel overwhelming and complex. However, with the right approach and knowledge of your obligations as an employer, you can make the process smoother for...

Security and loss prevention

Take your security walk. We’ve created a basic checklist for you to prepare your business. This audit will help you easily identify problem areas when it comes to retail crime, loss prevention and security. This...

Matariki

Matariki is a chance to get together and remember family and friends who have passed, share food and spend time with loved ones.

Lone Workers

Do you have employees who work alone in your store? Find out what you're required to do and how to minimise any risk for your lone worker.

Restricted shop trading days 

Every year there are three and a half days that most stores must close under the Shop Trading Hours Act 1990. Learn more about these days.

2026 Severe Weather Information Hub

2026 Severe Weather Information Hub

Retail NZ is here to support you with recovery following the recent severe weather events. We are monitoring news from local councils across North Island, and posting relevant updates on this page as we get them.

THANK YOU TO OUR PARTNERS

Would you like one of our team to give you a call? Let us know and we will get back to you.

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