Learn how to easily understand what you should do under the Consumer Guarantees Act when things go wrong with products and services.

Cate Bruce and Kadie Wilson from MBIE’s Consumer Protection team present some common retailer scenarios and discuss how the CGA works.

Learn what tools and information are available to help you decide the best course of action. We cover:

• Change of mind purchases
• Goods lost in transit
• Serious faults vs minor faults
• Second hand goods
• Postal returns
• Inspection fees