FREE Webinar: How to Restructure your Retail Business


June 2020.

Are you restructuring your business? We’re here to help guide you through the process.

With uncertainty being a very tangible reality for many retailers right now, many business owners find themselves in the difficult position of considering restructures that may lead to redundancies.

Restructuring can be challenging for any business owner. This webinar will ensure that retailers are equipped with sound and practical information as they prepare for change. We will cover some of the most common mistakes business owners make so that you can avoid these costly pitfalls.

You’ll be given a framework within which you can confidently work to circumvent any procedural missteps which could potentially lead to disputes and grievances.

We will also share a tried and trusted step by step process for you to follow to safeguard you in an area that may be unfamiliar territory for you.


Webinar FAQs

What constitutes ‘affected employees’?

This refers to anyone whose hours or job are affected – for example having to reduce hours to avoid a redundancy situation, or anyone who stands to lose their job.

Is there an obligation to receive feedback from non-affected employees?

You must allow a consultation period and opportunity for affected employees, but there is no obligation to receive feedback from staff whose roles are not being affected. However, it is good practice to consider whatever any of your team have to say. Often our staff can have really good ideas that can take us down a path we perhaps have not considered with the potential of a more positive outcome.

Do I have to meet with all affected staff individually? What If I have a large team?
  • There is no set way to do this.
  • You must always act in good faith, be fair and reasonable, but you can decide on the best course of action for your specific situation.
  • With large teams where all employees are affected equally – you could have a group meeting (with support people also invited or your EAP provider).
  • Let employees know how they can approach you if they wish to discuss anything privately or raise questions.
  • If you have team leaders or managers – you could engage them to hold individual meetings with affected staff – this may spread the workload to enable individual meetings.

Can my criteria for choosing who stays and who goes be based on length of service?
  • It can be a factor but remember that you should be looking at what is best for your business going forward.
  • I would propose wording this to be about the person best suited to the role in terms of experience/skills etc. rather than length of service.
  • Another point may be that the redundancy payment may be more costly for a person who has longer service so you may have financial justification to retain a long serving team member.
  • But it should be based on skill and experience – so a skills matrix becomes an invaluable tool in fairness which should allow you to illustrate how you have made your decisions fairly should someone raise a concern.

When the changes have been confirmed, how long should I allow before the changes are implemented or take effect?
  • Any implementation dates should be proposed in the initial proposal so that employees can provide feedback on this.
  • Also refer to your employment agreement around notice periods for redundancy and business change.
  • Stick to the notice periods in your employment agreements and what is fair and reasonable.

If you have any questions or feedback about the webinar, please get in touch on 0800 472 472 (Australia free phone 1800 128 086) or email [email protected].

Take a look at ‘Retail Webinars’, for more content designed especially for your retail business.


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