Category - Advice

Make the most of your Retail NZ membership with UNLIMITED calls to our Advice Service.

The Retail NZ Advice Service was made for businesses like yours, who need a helping hand now and then or just find it useful check in to see that you’re on the right track. Give us a call on 0800 472 472 (1800 128 086 from Australia) to talk through any issues or email us at [email protected].


picture of gang members

The Gangs Act 2024

Effective from 21 November 2024, the Gangs Act 2024 aims to keep New Zealanders safer through regulation on displaying gang insignia and gatherings. Learn how this impacts your retail business.

person giving gift envelope to another person

Gift Cards and Vouchers

Our guidance around gift cards and vouchers, and what you need to know as a retailer if you accept them in your store.

Retail crime

Retail crime presents an increasing health and safety risk to employees and customers and to the financial sustainability of retail businesses.

Customary closedowns

The Holidays Act allows businesses to closedown once per year, allowing your staff to take annual holidays, refresh and recharge for, in most cases, the Christmas break.

Uniforms and Dress Codes

Do you require your team to wear a uniform or do you have a dress code you expect your employees to meet? This needs to be agreed between you and the employee as part of the employment agreement.

Workplace Policies and Procedures 

Our guidance on policies and procedures, why they are useful, and how to best implement them. Plus we have a useful template to help you get started.

Personal Grievances  

Learn about personal grievances, which scenarios can an employee take this legal action against their employer, and what steps to follow.

Smoking and vaping in the workplace 

With the popularity of vaping, it is important that you are aware of your obligations under the Smokefree Environments and Regulated Products Act 1990 (the Act).  

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