If you’re a retailer wondering how to truly connect with your customers — or you’re curious about how AI can transform your business — this episode is for you. We’re joined by Lance O’Grady, co-founder and solution architect at Pocket Square, to unpack what meaningful personalisation really looks like in retail, and the technology needed to make it happen. From practical insights to future-focused strategies, Lance shares how retailers of all sizes can harness AI to deliver smarter, more relevant customer experiences. It’s a must-listen for anyone looking to stay ahead in a rapidly evolving retail landscape.

Watch this episode below.

A big thank you to our Strategic Partners for making this series happen!