You and your people are a vital and significant part of your business.

Retailers and their teams are facing a range of pressures, from economic uncertainty and staffing challenges to increased stress in the workplace. If you or your people need wellbeing or mental health support, we can help.

Retail NZ has partnered with Workplace Support who are an independent Employee Assistance Provider offering nationwide specialised counselling services in workplace wellbeing, financial planning and career counselling.

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Retail NZ member offer

NO annual fees! Skip the heavy overhead costs of traditional EAP services while providing top-tier care for your staff.

As a Retail NZ member, you can pre-authorise counselling sessions for your workers as and when required, and pay only when they are used. Each counselling session is only $158 +GST per hour.

How to get your referral

Step 1: Contact our Advice Service on [email protected] or 0800 472 472 (or 1800 128 086 on Australia Freephone) to request your EAP referral form, or download the referral form here!

Step 2: Send the completed, signed form back to [email protected].

Step 3: Retail NZ will verify your information and send you a unique referral code within 2 business days. Each unique referral code authorises up to 3 sessions for an individual employee; please specify if you are requesting codes for multiple team members.

Step 4: Provide your employee with their referral code and instructions how to access Workplace Support counselling services.

Step 5: Workplace Support invoices your business directly on a monthly basis based for any pre-authorised sessions that have been used. Individual employee session details remain 100% confidential and are never shared with the business.

To access this Retail NZ member benefit or to find out more, call 0800 472 472 (Australia Freephone 1800 128 086) or email [email protected].

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Tailored support for everyday challenges.

Counselling sessions are delivered by qualified accredited practitioners and your employees can expect a safe and confidential place to talk about their situation.

Our Counsellors provide short-term therapeutic care, and have expertise in:

• Stress and work-life balance management
• Anxiety and depression resolution
• Trauma recovery and critical incident response
• Grief, loss and personal crisis care
• Workplace relationship and communication enhancement
• Resilience building, self-care and mindfulness strategies
• Financial counselling on budgeting and saving, debt management, growing and investing
• Career guidance, growth and development strategies, maximising your potential