Retail Crime Report 2023


Retail crime presents an increasing health and safety risk to employees and customers and to the financial sustainability of retail businesses.

The $2.6 billion annual cost of retail crime flows through from retailers to customers to the New Zealand economy.

This report presents the results of the Retail Crime Survey 2023 undertaken by Retail NZ, six years since the last survey in 2017.

92% of retailers who responded to our survey had experienced some form of retail crime in the past 12 months. Just 8% of retailers were not knowingly affected by retail crime. This is a significant increase on when we last undertook this survey in 2017; at that time 81% of retailers had experienced some form of crime over the past 12 months. Read the full report to learn more.

We have also released a Position Statement on Crime based on the report, outlining the key problems, what the impact is and solutions. Click here to learn more.

If you have questions regarding this report or require any further assistance managing retail crime in your business, please email [email protected] or give us a call on 0800 472 472 (1800 128 086 from Australia).


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