Retail: Unplugged Podcast (Episode 14)
12 October 2023.
Taking on customer feedback: The Retail Insights with Customer Radar.
Our next guest has implemented voice-of-customer programmes with some top brands like Toyota, Bridgestone and The Body Shop.
Join Mat Wylie, CEO & Founder, Customer Radar and Carolyn Young, CE, Retail NZ, as they discuss the pivotal role of customer feedback.
Learn more about Mat’s passion to help businesses grow – one happy customer at a time.
This episode entails:
- the importance of reputation management and acknowledging feedback
- the impact of online reviews
- top of mind things for customers basis the latest retail insights report
- how businesses can use reviews and feedback to their advantage, and more.