Retail: Unplugged Podcast (Episode 14)


12 October 2023.

Taking on customer feedback: The Retail Insights with Customer Radar.

Our next guest has implemented voice-of-customer programmes with some top brands like Toyota, Bridgestone and The Body Shop.

Join Mat Wylie, CEO & Founder, Customer Radar and Carolyn Young, CE, Retail NZ, as they discuss the pivotal role of customer feedback.

Learn more about Mat’s passion to help businesses grow – one happy customer at a time.

This episode entails:

  • the importance of reputation management and acknowledging feedback
  • the impact of online reviews
  • top of mind things for customers basis the latest retail insights report
  • how businesses can use reviews and feedback to their advantage, and more.

Learn more about Retail: Unplugged here. Don’t miss an episode, subscribe to Retail: Unplugged on Spotify today!

A big thank you to our Strategic Partners for making this podcast happen!

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