Employers are obligated by law to genuinely consider requests for flexible working arrangements. Our letter template covers the key factors you need to include in your response, whether you are approving or declining their request. Updated September 2025.

Learn more about flexible working in retail.

Need more information? Do not hesitate to email us at [email protected] or give our Advice Service a call on 0800 472 472 (or 1800 128 086 from Australia).

Retail NZ members: FREE – make sure you are logged in to access this free template. Let us know if you need help logging in.
Non-members: $100.00