How-To Retail: Building Resilience Edition

Retailers share their knowledge of Business Continuity Planning (BCP) to help you build knowledge and capability in your own business. So, when an emergency happens you, your team and business operations are prepared.

We know that retailers take pride in being able to service their customers and communities. But sometimes when disaster strikes, that ability to serve is made a little bit harder.

Bringing virtual mentors to enable skills, provide basic tools and build awareness of why having a plan in place to protect your business is important. This video series will enable you to be prepared and get back to serving your customers and community quicker.

During these episodes, you’ll hear about:

Retailers sharing their knowledge of being prepared for an emergency to help you build knowledge and capability in your own business;
An Auckland based retailer who was significantly impacted by flooding, what their experience was and what they learnt about being prepared for the future, and
Insights on how having plans in place supports employee mental health and wellbeing.

Episode 1:
The Warehouse Group

The Warehouse Group’s Gaylen Van Heerden and Jacob Colligan joins us to talk about how keeping any planning simple, a focus on values, key actions, and enabling their team with tools ensures The Warehouse Group has usable and tangible business continuity plans.

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Episode 2:
Devonport Chocolates

Watch Sarah Gardner from Devonport Chocolates talk about how having a plan to be prepared helped them get through the Auckland flooding and how they plan to update their plan to ensure they can continue doing business in future events.

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Episode 3:
CareVets NZ

CareVets NZ’s Nick Cooper shares insights on how having a Business Continuity Plan (BCP) in place for the business supports employee’s mental health and wellbeing, and how this creates wider benefits for the team – especially in an emergency.

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With our How-To Retail series, we delve into the journeys of New Zealand’s great retailers. Undeniably, the people we interview are doing it right.

We hope you have enjoyed our How-To Retail: Building Resilience Edition video series. If you want to hear more from inspiring retailers around New Zealand, take a look at our other editions, How-To R etail and How-To Retail: Recovery Edition.

If you have any questions, comments, or if you’ve got a retail story that you’d like to share with us, please feel free to get in touch.

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