New citizen’s arrest laws have sparked plenty of questions for retailers. In this episode, Carolyn Young talks with New Zealand Police about what the legislation means in practice – including what retailers and staff can and can’t do, the policies and procedures businesses should have in place, and how to respond if a member of the public arrests someone in store. Whether you’re reviewing your loss prevention processes or simply want to understand your obligations, this conversation provides practical guidance to help you navigate the changes with confidence.

NZ Police Citizen’s Arrest website: https://www.police.govt.nz/advice-services/businesses-and-organisations/retail-crime-prevention-hub/citizens-arrest

Watch this episode below.